Open Positions : Full Time Concierge
Job Description:
Our commitment to service is what defines us in this vastly growing and competitive marketplace. It is our goal to adopt and successfully transfer an obvious inherency to providing more than client satisfaction. Our goal is to exceed the client expectation. Our culture is one which ensures that every service is prompt, informed, executed with care directed toward the individual, professional, relationship focused, and delivered with priority. Each service provided will be filtered through these core objectives. Our professionals will experience their development of their expertise through the opportunity found within challenge. DeVane & Associates offers concierge programming from the traditional to the extraordinary. We create the right client service solutions.
Responsibilities:
Communicate directly with clients, both in person and by telephone. Maintain full services desk operations. Understand and execute Standard Operating Procedures pertaining to the desk operations.
Provide information on facilities and services. Manage information pertaining to local events and attractions, tours, travel routes, and transportation schedules.
Provide area maps, brochures, and other literature.
Arrange ticketing, bookings, appointments, and reservations for clients.
Qualifications:
A secondary school diploma is required.
Post-secondary training in tourism, hospitality management, or related industry is an asset.
Excellent communication skills.
Excellent customer service, interpersonal skills.
Strong knowledge of the local community area and region.
Good problem solving skills.
Good organizational skills.
Good time management skills.
Knowledge of a second language is an asset.